Privacy Notice
Last updated: 4 September 2026
1. Who we are
Estate Agent Marketing is a trading name of Distribute Digital Ltd.
Distribute Digital Ltd is registered in England and Wales under company number 12136431. Our registered office is:
Grosvenor House
11 St Paul’s Square
Birmingham
England
B3 1RB
Distribute Digital Ltd is the data controller responsible for the personal information described in this privacy notice.
If you have questions about this notice or how we use your information, please contact:
Email: info@estateagentmarketing.uk
2. What this notice covers
This notice explains how we collect and use personal information when you:
- Visit estateagentmarketing.uk.
- Contact us or submit an enquiry.
- Request an audit, report or local visibility check.
- Book an appointment through our website.
- Subscribe to or respond to our marketing communications.
- Become, or discuss becoming, a client.
- Otherwise communicate with Estate Agent Marketing.
3. Information we collect
Depending on how you interact with us, we may collect:
Contact and business information
This may include your:
- Name.
- Work email address.
- Telephone number.
- Job title.
- Estate agency or company name.
- Branch details and business address.
- Website address.
- Social media or Google Business Profile details.
Enquiry and appointment information
We may collect:
- The information included in forms, emails or messages you send us.
- The services in which you are interested.
- Your preferred appointment date and time.
- Notes and correspondence relating to an enquiry, audit or meeting.
Local visibility information
When you request a local visibility check or audit, we may collect the information you enter into the tool, including your business name, location, website and contact details.
The tool may also use publicly available business information, including information from Google Business Profiles, professional websites and online business listings, to produce the requested report.
Technical and website information
When you use our website, we may collect:
- Your IP address.
- Browser and device information.
- Pages viewed and actions taken.
- Referral source.
- Approximate location derived from your IP address.
- Cookie and tracking identifiers.
- Information about how you interact with our forms and embedded tools.
Marketing information
We may record:
- Whether you have agreed to receive marketing.
- Your communication preferences.
- Whether you have opened or interacted with an email.
- Any request to unsubscribe or object to marketing.
We do not intentionally collect special-category information, such as information about health, ethnicity, political opinions, religious beliefs or sexual orientation, through this website. Please do not provide this information in an enquiry form unless it is necessary.
4. How we collect information
We collect personal information:
- Directly from you when you complete a form, request an audit, book an appointment or contact us.
- Automatically when you visit and interact with our website, subject to your cookie choices.
- From publicly available business sources when preparing a local visibility report or researching a business enquiry.
- Through service providers that operate website forms, calendars, reporting tools and communications on our behalf.
5. How and why we use your information
We only use personal information when we have a lawful basis for doing so.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to enquiries | Contact, business and enquiry information | Taking steps at your request before entering a contract and our legitimate interest in responding to prospective clients |
| Providing audits and visibility reports | Contact, business, submitted and publicly available information | Our legitimate interest in providing the service you requested and demonstrating how we may be able to help |
| Booking and managing appointments | Contact, business and appointment information | Taking steps at your request before entering a contract and our legitimate interest in managing appointments |
| Maintaining enquiry and client records | Contact, business, correspondence and service information | Contractual necessity and our legitimate interest in maintaining accurate business records |
| Following up on an enquiry | Contact, business and enquiry information | Our legitimate interest in responding properly and developing our business |
| Sending marketing communications | Contact details, business information and marketing preferences | Consent where legally required; otherwise our legitimate interest in relevant business-to-business marketing where permitted by law |
| Understanding and improving the website | Technical and usage information | Consent where required for the relevant analytics technology |
| Measuring advertising and showing relevant advertising | Technical, usage and tracking information | Consent |
| Protecting the website and our systems | Technical and security information | Our legitimate interest in maintaining security and preventing fraud or misuse |
| Meeting legal and regulatory requirements | Information relevant to the obligation | Compliance with a legal obligation |
| Establishing or defending legal claims | Information relevant to the matter | Our legitimate interest in protecting our legal rights |
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override them.
6. Marketing communications
We may contact representatives of estate agencies and other relevant businesses about services that we believe may be of professional interest.
Where consent is legally required, we will ask for it before sending marketing. Where the law permits business-to-business marketing based on legitimate interests, we will provide a clear way to opt out.
You can unsubscribe at any time by:
- Using the unsubscribe link in a marketing email.
- Replying to the communication.
- Emailing info@estateagentmarketing.uk.
Withdrawing from marketing will not prevent us from sending essential communications concerning an enquiry, appointment or service you have requested.
7. Service providers and data sharing
We may share personal information with trusted providers where this is necessary to operate our website, provide requested services or manage our business.
These may include:
- HighLevel and LeadConnector, which provide our customer relationship management system, website forms, appointment calendars and communications tools.
- Localnord, which provides the local visibility and Google Business Profile audit technology available through our website.
- SiteGround, which provides website-hosting and related technical services.
- Google, where we use services such as Google Analytics, Google Ads and associated conversion measurement.
- Meta, where we use the Meta Pixel and associated advertising and measurement services.
- Email, telecommunications, security and IT service providers.
- Employees, contractors and professional advisers who require access for legitimate business purposes.
- Government bodies, regulators, courts or law-enforcement authorities where disclosure is required by law.
- A prospective buyer, investor or adviser if our business is reorganised, sold or transferred.
Our providers are only permitted to use personal information in accordance with our instructions or for purposes they determine independently and explain in their own privacy notices.
We do not sell personal information.
Further information about key providers is available from:
- HighLevel: https://www.gohighlevel.com/privacy-policy
- Localnord: https://www.localnord.io/en/rgpd
- Google: https://policies.google.com/privacy
- Meta: https://www.facebook.com/privacy/policy/
8. International transfers
Some service providers process information outside the United Kingdom.
HighLevel is headquartered in the United States and may use providers or personnel in other countries. Localnord hosts its principal platform data in Ireland, although some of its service providers may process information in the United States. Google, Meta and their providers may also process information internationally.
Where personal information is transferred outside the United Kingdom, we require an appropriate legal safeguard. Depending on the recipient and destination, this may include:
- UK adequacy regulations.
- The UK Extension to the EU-US Data Privacy Framework.
- The UK International Data Transfer Agreement.
- The UK Addendum to approved standard contractual clauses.
- Other safeguards permitted under UK data-protection law.
You may contact us for further information about the safeguards relevant to your information.
9. How long we retain information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.
Our usual retention periods are:
- Enquiries, audit requests and appointment records: up to two years after our last meaningful contact.
- Client and service records: for the duration of the relationship and normally six years afterwards where required for contractual, taxation, accounting or legal purposes.
- Marketing records: until you unsubscribe, object or the information is no longer relevant. We may retain a limited suppression record to ensure we honour an opt-out request.
- Website analytics and advertising information: for the period stated in our cookie settings and the relevant provider’s controls.
- Security and technical logs: normally for up to 12 months unless they are needed to investigate an incident.
- Information connected with a legal dispute: until the matter has been resolved and any applicable limitation period has expired.
We may retain information for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims.
10. Cookies and tracking technologies
Our website uses or may use cookies and similar technologies to:
- Operate essential website functionality.
- provide embedded forms, appointment calendars and reporting tools.
- Understand how visitors use the website.
- Measure enquiries and advertising performance.
- Present relevant advertising.
The website may use Google Analytics, Google Ads conversion tracking and Meta Pixel. Non-essential analytics and advertising technologies will only be used after you have made the appropriate choice through our cookie controls.
You can accept, reject or manage non-essential technologies through the cookie banner or cookie-settings control available on the website. Withdrawing consent will not affect processing that occurred before consent was withdrawn.
Further details about individual cookies, their providers, purposes and duration should be provided through our cookie policy or cookie-settings panel.
11. Embedded forms, tools and calendars
Our enquiry forms and appointment-booking calendar are provided through HighLevel. When you complete a form or book an appointment, the information you submit is transferred to and stored within our HighLevel customer relationship management system.
Our local visibility tool is provided through Localnord. Information entered into that tool may be processed by Localnord to generate the requested visibility check or report.
These embedded services may receive technical information such as your IP address, browser information and interaction data when they load or when you use them.
12. Your data-protection rights
Depending on the circumstances and the lawful basis we rely upon, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase your information.
- Ask us to restrict how we use your information.
- Object to our use of your information.
- Request the transfer of information you provided to us in a portable format.
- Withdraw consent at any time where processing is based on consent.
- Complain to the Information Commissioner’s Office.
Your right to object
You have the right to object where we process your information based on legitimate interests.
You also have the right to object to direct marketing at any time. If you object to direct marketing, we will stop using your information for that purpose.
These rights are not absolute and may depend on the circumstances. We may need to verify your identity before responding to a request.
To exercise a right, email info@estateagentmarketing.uk.
13. Complaints
Please contact us first if you have concerns about how we use your information, so that we have an opportunity to investigate.
You may also complain to the Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
14. Automated processing
Our local visibility tool automatically analyses business and location information to produce a report. This does not involve a decision that has a legal or similarly significant effect on you.
We do not use solely automated decision-making that produces legal or similarly significant effects.
15. Information security
We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
Access is restricted to people and service providers that need the information for legitimate business purposes and are subject to appropriate confidentiality obligations.
No method of transmitting or storing information is completely secure, but we review our safeguards and service providers periodically.
16. Children
Our website and services are intended for businesses and business representatives. They are not directed at children, and we do not knowingly collect information from anyone under 18 through the website.
17. Changes to this notice
We may update this privacy notice when our services, providers or legal obligations change. The latest version will be published on this page, together with its revision date.
18. Contact us
For questions, requests or complaints concerning personal information, contact:
Distribute Digital Ltd trading as Estate Agent Marketing
Grosvenor House
11 St Paul’s Square
Birmingham
England
B3 1RB
Email: info@estateagentmarketing.uk